BPO: From Cost-Cutting Trend to Business Survival Necessity

As the demand for outsourcing has skyrocketed in recent years, the quality and efficiency of third-party service delivery has improved ten-fold.


The Next Wave in BPO

The next wave in business process outsourcing (BPO) is coming, driven by the numerous advantages of the public cloud, and global enterprise needs to be prepared for it. Finance and accounting processes will be the next target of global systems integrators (GSIs), but this market will develop very differently than previous BPO arrangements. The lessons enterprises learned over the last couple of decades of BPO engagements will significantly shift the power dynamic between GSIs and clients, because the public cloud levels the playing field and eliminates the "throw it over the wall" and management-by-SLA approach which characterized BPO for so many years.


DDC FPO & DDC USA - A Year In Review


We cannot believe we are at the end of January 2017! Boy, time flies when you are having fun.

Looking back at this past year, both of our North American companies DDC FPO & DDC USA made great strides in their efforts to continually provide top notch service, increase efficiencies, improve accuracy and developed a new digital marketing service: DDC Digital Solutions (DS). We would love to share with you some of our companies’ highlights from the past year. If you are interested, you can check out our recap of 2016.


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